Refund and Cancellation Policy

We want to ensure you have a hassle-free experience where you can confidently get treatment. Since most of the services offered under Be-Swasth Hospital are medical services in nature, there is no direct return of the services purchased through our website. However, certain refund and cancellation policies apply which may differ or vary from service to service. Please read all refund and cancellation-related policies specific to your service.

Payment Policy

All services offered by Be-Swasth Hospital are provided on a fixed/flat fee basis and are not subject to any deductions or negotiations. For all services, payments shall be made in advance using a credit card, debit card, or e-banking.

The payment information shared will not be utilized or shared by Be-Swasth Hospital with any third parties unless required by law, regulations, or court order.

The website enables you to pay online through a secure third-party payment gateway for some available services. If you choose to pay online, you will be directed to a third-party payment gateway, and that transaction will be governed entirely by their respective terms, conditions, and privacy policies. Be-Swasth Hospital shall not be liable:

• If any transaction does not fructify or complete
• For any failure on the part of the bank or financial institution
• For credit card or third-party site failures to perform obligations
• For any direct or indirect loss or damage arising from the decline or acceptance of authorization

Refund & Cancellation Guidelines

• Refunds processed via the original payment source
• Standard processing time within 7 working days
• Valid invoice required for processing any refund
• Valid customer ID documents mandatory

At the time of cancellation, amounts will be refunded via the same source of payment and are subject to the payment terms of that source only. Typically, refunds are processed within 7 working days. Please note that Be-Swasth Hospital shall not be responsible for any delays in credit to the cardholder’s credit card account or bank account, as this is managed entirely by the issuing bank.

For claiming a refund, the customer must necessarily possess a valid invoice of the investigations along with valid ID documents of the individual seeking the refund.

Furthermore, Be-Swasth shall not be responsible in case communications are not received by the customer due to an incomplete or incorrect address provided.